Privacy Policy

Personal Information

When you use our contact forms, schedule services, request a free quote, or communicate with us, we may collect:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about the plumbing services you request, including service type, urgency, and property details
• Property Information: Address and relevant details about your property for service scheduling
• Communication Records: Records of phone calls, emails, text messages, and form submissions
• Newsletter Preferences: Email address and interest areas if you subscribe to our newsletter

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General geographic location based on IP address
• Referral Data: The website or search engine that referred you to our site
• Cookies: Small data files stored on your device (see Cookie Policy below)

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and complete plumbing services at your location on Oahu
• Communication: To respond to your inquiries, provide quotes, and deliver customer support
• Scheduling: To schedule and confirm service appointments, including our On-Time Arrival Guarantee notifications
• Billing: To process payments and send invoices through our service management system
• SMS Notifications: To send appointment confirmations, technician arrival updates, and service follow-ups (with your consent)
• Marketing: To send promotional materials, coupons, and newsletter content (only with your explicit consent)
• Analytics: To analyze website usage and improve user experience using Google Analytics
• Legal Compliance: To comply with applicable Hawaii state laws and federal regulations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our business, including HouseCall Pro (scheduling), payment processors, and SMS notification services
• Financing Partners: With Wisetack or other financing partners when you apply for financing options (only with your explicit consent)
• Legal Requirements: When required by law, court order, or government request under Hawaii or federal law
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our customers and the public

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmission on our website
• Secure data storage with role-based access controls
• Regular security assessments and software updates
• Employee training on data protection and privacy best practices
• Encrypted storage of sensitive customer information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services based on usage patterns
• Provide relevant content based on your location on Oahu
• Maintain your session when using our contact forms

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website, including the contact form and scheduling features.

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services for Oahu homeowners.

Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Live Chat (Tidio)

Our website uses Tidio live chat to provide real-time customer support. When you use the chat feature, Tidio may collect your name, email address, and the content of your chat messages. This information is used solely to provide customer support and improve our response times. Tidio's privacy practices are governed by their own privacy policy, available at tidio.com/privacy-policy.

By opting in on our website forms or our dedicated Opt-In page, you consent to receive text messages (SMS) and/or emails from Hawai'i Plumbing & Drain Cleaning Squad. We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Cellular Telecommunications Industry Association (CTIA) guidelines, and Hawaii Revised Statutes Chapter 480 (Consumer Protection).

Types of Messages

• Appointment Reminders: Confirmation and reminder messages for scheduled plumbing service appointments
• Service Updates: Real-time updates on technician arrival, job status, and completion
• Promotional Offers: Coupons, seasonal specials, and exclusive discounts (only with your explicit consent)
• Plumbing Tips: Maintenance advice, seasonal reminders, and educational content
• Follow-Up Communications: Post-service satisfaction checks and review requests

Message Frequency & Costs

Message frequency varies based on your service activity and communication preferences. Standard message and data rates may apply depending on your mobile carrier and plan. Hawai'i Plumbing & Drain Cleaning Squad does not charge any fees for sending or receiving text messages, but your carrier may.

How to Opt Out

After opting out, you may still receive transactional messages related to active service appointments (e.g., technician arrival notifications). Consent to receive marketing text messages is not a condition of purchasing any goods or services from us.

Data Sharing for SMS/Email

We do not sell, rent, or share your phone number or email address with third parties for their marketing purposes. Your contact information is shared only with our SMS service provider and email platform solely for the purpose of delivering messages on our behalf.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email
• Data Portability: Request your data in a portable format
• SMS Opt-Out: Reply STOP to any SMS message to unsubscribe from text notifications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete the information.

Hawaii State Privacy Rights

As a Hawaii-based business, we comply with all applicable Hawaii state privacy laws, including the Hawaii Information Privacy Act (HRS Chapter 487N). In the event of a data breach affecting your personal information, we will notify you in accordance with Hawaii law. If you are a Hawaii resident and have questions about your privacy rights under state law, please contact us at the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.